FenRen Privacy Policy

Last Updated: Jul 11th 2026

FenRen Customer Text Alert Data When a FenRen customer opts in to text alerts, FenRen may collect and maintain the provided mobile number, notification preferences, consent and revocation records, consent date and source, disclosure version, message delivery status, and STOP or HELP interactions.

FenRen uses this information to provide and administer operational customer alerts, including new call and voicemail notifications, account usage notices, and critical phone-service status notices. FenRen does not use this program to send marketing messages or caller-facing text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared for marketing purposes. FenRen may provide information to messaging service providers, telecommunications carriers, and other processors only as necessary to deliver, secure, and administer the text-alert service.

Message frequency varies based on account and call activity. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

Categories of Data We Collect To provide automated AI answering services, enable subscribers to review call audio to capture context, tone, and nuance that text transcripts may miss, and improve the accuracy of our transcription models, FenRen collects specific categories of personal data, including:

  • Audio Information: Call recordings and voice transcripts.
  • Identifiers: May include: Phone numbers, caller names, account credentials, and caller address if needed for the context of the caller’s request.

How We Share Data We share this data exclusively for functional processing with our specific service providers. We do not sell your personal data. Our core processors include:

  • Cloud Infrastructure: Google Cloud Platform (GCP)
  • Telephony Services: Twilio
  • Identity & Authentication: Clerk
  • Payment Processing: Stripe

Your Rights Under the Oregon Consumer Privacy Act (OCPA) If you are a resident of Oregon, you have specific rights regarding your personal data:

  • Right to Know/Access: You may request confirmation of whether we are processing your personal data and access to that data.
  • Right to Correction: You may request that we correct inaccuracies in your data.
  • Right to Deletion: You may request the deletion of personal data provided by or obtained about you.
  • Right to Opt-Out: You have the right to opt-out of the processing of personal data for targeted advertising.

Verification Process To protect your privacy and security, we require verification of your identity before processing any request. The level of verification depends on the sensitivity of the request:

  • Standard Requests (Opt-Out/Deletion): We may verify your identity via SMS verification code or email confirmation.
  • Sensitive Data Requests (Access to Audio/Transcripts): Because call recordings contain sensitive voice data, requests to access specific pieces of information may require a Signed Declaration Under Penalty of Perjury to confirm you are the owner of the account or phone number in question. We reserve the right to deny requests if we cannot reasonably verify your identity.

To exercise these rights, please contact us at: privacy@fenren.ai